You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the shipping cost of replacement items if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days) if paid with debit or credit card. If original payment was made by check or money order, we will issue a check within 5-7 days after receiving the returned item.
If you need to return an item, please click here: Contact Us. We will respond quickly with instructions for how to return items from your order.
Items purchased on Friday after 2 pm, holidays and weekends will be processed and shipped on the following business day. All items purchased between 24-28 December 2020, will be processed on 29 December 2020.
Items processed for in 'Store pick-up" will be available 9 am the next business day. Please contact us at (910) 835-5092 for special requests or questions.
We can ship to virtually any address in the USA, US Territories and APOs worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Store Pick-Up items can be picked up at our drive thru window located at 245 Person Street, Fayetteville, NC 28301, Monday through Friday 9 am - 5 pm (excluding holidays).